The restaurant business is harsh. Even if the restaurant is blessed with a great concept, it does not mean that it will stay afloat if the quality of its food is being compromised. An encounter with contaminated food or worse, a clash with an angry customer with food poisoning would spell a disaster for the whole business. So ensuring that the food served is fresh and of good quality is primordial to keep a good reputation. Below are 5 ways to earn a top quality reputation in the industry that you should be in tune with.
- Understand the meaning of quality
Do you truly understand the meaning of quality? The term “quality” does not only mean the quality of your food but it also means value. When it comes to value, you should be looking at all angles of the lens: from the value customers get when they enter the restaurant, to the part when the leave it.
- Employee Training
It makes absolute sense that great employees give great quality. Are your staff being trained to handle food properly? Are your kitchen staff following guidelines strictly when food is concerned? Regular employee training is crucial to an F&B business.
- Managers to handle food-related logs
The temperature of food affects its quality greatly, that is why you should assign a manager to be in charge of checking the temperature of food by using a temperature monitor. Without proper monitoring and logging, you could be serving unsafe food to your customers.
- Costs vs Quality
Ideal profit margins can be tough to achieve but cost-cutting shouldn’t come in the way of quality control. Restaurant owners shouldn’t hold back on getting better cleaning or food monitoring equipment. By ensuring quality is top priority, profits will eventually follow.
- Assigning daily cleaning tasks for every shift
By assigning daily cleaning tasks such as keeping the refrigerator door clear of fingerprints and keeping the bathroom clean, you would not only keep the quality of your restaurant high, but would also help in accountability. Managers are able to hold people responsible for the specific tasks they’re assigned to as well.
These 5 ways of ensuring quality in a restaurant should not be overlooked if you intend to create a stellar business. Has your business implemented these 5 important ways today?